Healix Privacy Policy

This policy sets out how any personal information that you provide to us or which we collect from you will be used and processed by us.

Who we are

www.Healix.com is a site owned and operated by the Healix Group of Companies whose registered office address is 30 Upper High Street, Thame, Oxfordshire. You can contact us by post at the above address. For full details of the Healix Group of Companies please refer to the Healix Group of Companies Regulatory Information page on our site.

Your personal information

When you use this site, contact us or use our services we may collect the following information about you:

Information that you provide by filling in forms on our site. This includes information provided at the time of registering to use our site, subscribing to use any of our services, posting material or requesting further services. We may also ask you for information when you report a problem with our site.

If you contact us, we may keep a record of that correspondence.

We may also ask you to complete surveys which we use for research purposes, although you do not have to respond them.

Details of your visit to our site (including, but not limited to, traffic data, location data, weblogs and other communication dated) and the resources that you access.

Information that you provide to us or which we request from you in order for us to provide you with any of our online services including our Travel Oracle Website and Vaccination advice tools and our travel advice help lines, this may include sensitive personal data such as health information where this is required in order for us to provide you with the relevant service.

Sensitive Personal Data

We do not ask you to provide us with any sensitive health or medical information in order to use this site. However, you may wish to make use of our Travel Oracle facility which permits you to store your personal health records on our server. We do not use this information for any purpose other than in order to provide you with the Travel Oracle facility and we do not pass this information to any third parties. Healix endeavours to maintain the security of such information in accordance with the Data Protection Act 1998, however, users of this facility are responsible for ensuring the security of their passwords and login details.

Links to third party sites

This site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these sites, please note that these sites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these sites.

How we use your personal information

We use information held about you in the following ways:

To provide you with information and services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes.

To ensure that content from our site is presented in the most effective manner for you and your computer

To carry out our obligations arising under any contract entered into between you and us.

To notify you of changes to our services.

To allow you to participate in the interactive features of our site, where you choose to do so.

Disclosure of your personal information

We may disclose your personal information to any member of our group, which means subsidiary, ultimate holding company and its subsidiaries, as defined in section 736 UK Companies Act 1985.

We may disclose your personal information to third parties:

In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.

If we or substantially all of our assets are acquired by a third party, in which case personal data held by us about our customers will be one of the transferred assets.

Where we are under a duty to disclose or share your personal information in order to comply with any legal obligation, or in order to enforce or apply our contractual terms and conditions and by the agreement; or to protect the rights, property, or safety of the [Healix] group of companies, our customers or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

Where we store your personal information

All information you provide to us is stored on our secure servers. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

Unfortunately, the transmission of information via the Internet is not completely secure. Although we will do our best to protect your personal data we cannot guarantee the security of your data transmitted to our site, any transmission is at your own risk.

Cookies

We may collect information about your computer, including where available your IP address, operating system and browser type for system administration and to report information for research purposes. This is anonymous statistical data and does not identify any individual.

We may also obtain information about your general Internet usage by using a cookie file which is stored on the hard drive of your computer. Cookies contain information that is transferred to your computer's hard drive and which helps to improve our site and to deliver a better more personalised service. You may refuse to accept cookies by activating the settings on your browser which allow you to refuse the setting of cookies. However, as a result you may be unable to access certain parts of our site.

Changes to our privacy policy

Any changes that we may make to our privacy policy in the future will be posted on this page and, where appropriate notified to you by email.

Your Rights

You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before we collect your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking the opt out boxes on the forms that we use to collect your data. Alternatively you can contact us at The Healix Group, Healix House, 15 Castle Mews, High Street, Hampton, Middlesex, TW12 2NP or by e-mail: nospamprivacy@healix.com (remove words "nospam")

Access to information

You have the right under the Data Protection Act 1998 to access information held about you. Your right of access can be exercised in accordance with the Data Protection Act. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information that we hold about you.

Contact

Any questions, comments or requests regarding this privacy policy should be addressed to The Healix Group, Healix House, 15 Castle Mews, High Street, Hampton, Middlesex, TW122NP or by e-mail: nospamprivacy@healix.com (remove words "nospam")

Contacting us by telephone

It is our policy to record all telephone calls that we receive and if you contact us by telephone your call may be recorded. We record calls for a number of purposes including the following:

for administrative and business purposes

for training purposes and to help us maintain our high quality standards

in order to comply with applicable legislation

in order to provide any services you have requested

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